Welcome to deservelabs.com and our Terms of Use. Throughout the site, the terms “we”, “us” and “our” refer to deservelabs.com. The following content is important as it explains the terms of using our website and online services. By accessing or using our website and services, by default, have read, understood, and agree to be bound by these Terms of Use. It does not matter whether or not you are a registered user of this site.
We reserve the right, at our sole discretion, to amend and modify the Terms of Use. If you continue to use this site after any changes, it will by default represent your acceptance of the new Terms of Use. You should visit this page occasionally to review the current Term of Use so that you are aware of any revisions. If you do not agree with any of the terms, do not continue using and accessing this site.

 

USE OF OUR SERVICE

 

ELIGIBILITY

You may access our website and services only if you can form a binding contract with us, and only in agreement with the terms and conditions and all applicable Malaysian laws, rules, and regulations. If you are under 18, your parents or guardian must enter into agreeing to these terms on your behalf. We reserve all rights not expressly granted under this agreement. Any attempts by you to transfer any of the rights, duties, or obligations hereunder, except as expressly provided for in this terms, are not applicable. 

REGISTRATION

An account must be registered at deservelabs.com to gain all the proper services available on our site. To use a certain portion of our site, you are not required to sign up for an account. Features like placing orders and accessing your order history must require you to register for an account. Complete and accurate information must be provided and the personal information on the account must be updated if there are any changes. There are some restrictions on: 

(i) selecting or using as a username or a name of another person with the malicious intent for impersonation;

(ii) using a username or a name subject to any rights of a person other than you without appropriate authorization; or 

(iii) using a username or a name that is otherwise offensive or vulgar. 

Using another user's account without consent is strictly forbidden. It is your sole responsibility for any activity that occurs on your account including keeping your account password secure as a secret and with a strong password. If you find any security breach or unauthorized access to your account, you must notify us immediately. We will not be held accountable for any losses caused by any unauthorized use of your account. You can delete your account at any time, as described in our Privacy Policy.

By providing us with your email address, you consent to let us use that email address to send you services and website-related notices such as payment confirmation and tracking. We may also use your email address to send you other messages, such as changes to the features of the website and special offers. Please see our privacy policy for further details.

SERVICE RULES

Any of the following prohibited activities in connection with our website or services, you agree not to engage in: 

(i) copying, distributing, or disclosing any part of our website and services in any medium, including without limitation by any automated or non-automated "web scraping"; 

(ii) transmitting spam, chain letters, or other unsolicited emails; 

(iii) attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers; 

(iv) taking any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure;

(v) uploading invalid data, viruses, worms, or other software agents into our website; 

(vi) collecting or harvesting any personally identifiable information, including account names, from the website; 

(vii) using our website and services for any commercial purposes without consent; 

(viii) impersonating another person or misrepresenting your affiliation with a person, fraud, hiding or attempting to hide your identity; 

(ix) interfering with the proper working of the website; 

(x) unauthorized access of any content on the website other than those provided; 

(xi) bypassing the measures we may use to prevent or restrict access to the website.

We may change, halt or create limitations on our website and services with and without prior notice. We may also permanently or temporarily terminate or suspend your access to the website without notice or liability, for any or for no reason, if any violation of the Terms of Use is found. Upon termination of this contract or your access to the website and service for any or no reason, you will still be bound by the terms and conditions, which by their nature should survive termination.

You are solely responsible for your interactions with other users and we will have zero liability for your interactions. We reserve the right and have no obligation or responsibility to monitor any disputes between you and other users.

USER CONTENT

For the purpose of the Terms of Use, "Intellectual Property Rights" means all patent rights, copyright rights, rights of publicity, trademark, trade secret rights and other intellectual property rights that exist and that will come to existence in all applications.

We are not responsible and have no liability for any content that you or other users or third party posts through the website. You shall be solely responsible for your content and the consequences of posting or publishing it. You agree that we are only acting as a passive platform for your online distribution and publication of your content. You understand and agree that you may be exposed to content by users that is inaccurate, questionable and inappropriate or otherwise unsuitable for your purpose. You agree that DE:SERVE shall not be held accountable for any harm to you from the said content.

 

END USER LICENSE GRANT

 

DESERVE SERVICE

According to the terms and conditions, you are hereby granted and permitted a limited, non-exclusive, non-transferable, freely revocable license to use our website and services for your personal, non-commercial use. We reserve all rights not expressly granted herein on the website and the other platforms. We may terminate this license at any time with or without reason. 

OUR PROPRIETARY RIGHTS

Excluding user's content, our website and services, and all materials within or distributed without limitation such as images, text, designs, logos, patents, trademarks, copyrights, photographs, audio, videos, software, and all Intellectual Property Rights related are the exclusive property of our company. Except explicitly provided, nothing in this Terms of Use shall be deemed to create a license in or under any such Intellectual Property Rights. Hence, you agree not to sell, license, rent, modify, distribute, copy, publicly display, publicly perform, adapt, edit or create derivative works from any materials or content accessible on our website and services. Using our content or materials for any purpose not expressly permitted by this Terms of Use is forbidden. 

PRIVACY

We care about the privacy of our users. By using our website and services, you consent to have your personal data collected, used, transferred to, and processed in accordance with our Privacy Policy. Read more details in our Privacy Policy section.

SECURITY

We care about the safety and security of your personal information. However, we cannot guarantee that unauthorized third parties cannot bypass our security measures or use your personal information for inappropriate purposes. You acknowledge that you provide your personal information at your own risk.

THIRD PARTY LINKS

Our website may contain links to third-party websites, services, retailers, advertisers, services, special offers, or other events or activities. These links are solely for your convenience and are not owned or controlled by us. We do not endorse or assume any responsibility for DESERVE related content and information from any such third-party sites. The content of third-party websites is developed and provided by others not related to us. You should contact the third-party administrator if you have any concerns about the content provided by the third-party site. You understand that the Terms of Use and Privacy Policy for this site and services do not apply to you using other such sites hence we will not be responsible. It is your responsibility to take precautions when downloading files from other third-party sites as well as protect your own devices from destructive malware. If you access any such third-party websites, you do so at your own risk. Additionally, your dealings with or participation in promotions of third-party sites found, including payment and delivery of goods, and any other terms are solely between you and the third-party administrators. You acknowledge and agree that we are not responsible for any losses or damages related to your connection and reliance on any content and services available on third-party sites. 

LIMITATION OF LIABILITY AND DISCLAIMER OF WARRANTIES

Except as otherwise provided by us in writing, our affiliated parties such as respective officers, directors, subsidiaries, licensors, managers, agents, suppliers, employees, make no warranties or representations about the content and the services, including and not limited to the website and content’s accuracy, reliability, completeness, and timeliness. Our affiliated parties are not liable for the truth, accuracy, or completeness of the content or the site or any other information conveyed to the user or for errors, mistakes, or omissions, and any delays or interruptions of the data or information stream from whatever. You agree that you use our services, products, and content at your own risk.

Our affiliated parties do not warrant that the website will operate error-free or that its servers or the content are completely free of any malware or similar destructive features. If your use of the website results in the need for servicing or replacing equipment or data you own or partially own, none of our affiliated parties shall be responsible for those costs.

Except as otherwise provided by us in writing, the content and the services are provided on an “as is” and “as available” basis without any forms of warranties. Our affiliated parties disclaim all warranties including and not limited to titles, merchantability, non-infringement of third-parties rights, and fitness made for a particular purpose.

In no event shall any of our affiliated parties be liable for any damages whatsoever including, without limitation, incidental and consequential. Our affiliated parties will not be responsible for any lost profits or damages caused by lost data or business interruption that is caused by the use or inability to use the services or the content, whether based on warranty, contract, or any other legal theory, even if our affiliated parties have been advised of the possibility of such damages.

INDEMNITY

You are in agreement to defend, indemnify and not hold our affiliated parties such as respective officers, directors, subsidiaries, licensors, managers, agents, suppliers, employees accountable for any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses arising from:

(i) your use and access to our website and services, including any data or content transmitted or received by you;

(ii) your violation of any of the terms and conditions including without limitation your breach of any of the representations and warranties you make in the Terms of Use;

(iii) your violation of any third-party rights, including the privacy rights or Intellectual Property Rights;

(iv) your violation of any applicable Malaysian laws, rules or regulations;

(v) any claim or damages that arise as a result of your user content or any that is submitted via your account; or

(vi) any other third party's access in our website with your username, password or other appropriate security code.

MISCELLANEOUS

Except as expressly agreed by us and you, this Terms of Use constitutes the entire agreement between us and you concerning the subject matter and supersedes all previous agreements, whether written or oral, between us and you concerning the subject matter. This Terms of Use is personal to you and is not assignable, transferable, or sublicensable by you without our prior written consent. These Terms of Use will ensure the benefit of our successors, assigns, licensees, and sublicensees. No agency, partnership, joint venture, or employment relationship is created as a result of these Terms of Use and neither party has any authority of any kind to bind the other in any respect.

 

PRIVACY POLICY

 

PRIVACY STATEMENT

All personal information, such as your name, email address, or telephone number is given to us is strictly confidential. We promise that your personal information will not be disclosed to any third parties. We will not use or sell your personal information to a third party unless:

• The user agrees and consents to share with a third party
• The users make their personal information known to the public voluntarily and willingly to enjoy products or services
• Violating DESERVE’s Terms of Use, or otherwise, required by law

We may use your contact information to send announcements and other product or service information.

ACCESSIBLE INFORMATION

We collect the information you provide directly to us. When you open an account, place an order, ask to receive emails, contact our customer service, or interact with our social media platforms, all this information is retained. The types of personal data we may collect from you:

• Contact information. E.g. Your name, email address, mailing address, and contact number
• Account information. E.g. Your username and password
• Billing information. E.g. Credit card details and billing address
• Optional information you choose to provide us. E.g. Your social handles, personal preferences, age range, gender, etc.
• Other information you choose to provide us. E.g. Your product reviews, surveys, or quizzes answers and receiving customer support

INSTRUCTIONS FOR USE

We are committed to protecting the security of your personal information. There are passwords set up by users to help protect your personal information from unauthorized access. Users are 100% responsible for protecting their own account passwords. If users are using a device, please log out of the account after using it to prevent the disclosure of personal information.
 

TERMS AND CONDITIONS

By visiting or using deservelabs.com and domain name, any other linked pages, features, content, and any other services we offer from time to time, you agree to the practices and policies stated in this Privacy Policy. We are not responsible for the breach of our privacy statement or other content on websites outside our domain name.

LINK TO OTHER WEBSITE & THIRD PARTY CONTENT 

We may provide links to third-party websites, services, plug-ins, and applications, such as Facebook and Google, that are not operated or controlled by us. This Privacy Policy does not apply to such third-party services, and we cannot take responsibility for the content, privacy policies, or practices of third-party services. We encourage you to review the privacy policies of any third-party services before providing any information to or through them.

The products and services we provide may offer social sharing features and other integrated tools (such as the Instagram "Like" or "Share" button or the Twitter “Tweet” button) which let you share actions you take on our website with others media. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you selected with these social sharing features.

 

DATA RETENTION 

Our retention periods for personal data are based on business needs and legal requirements. We retain personal data for as long as is necessary for the purpose of processing and any other permissible, related purpose. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired. When we no longer need to use your personal data, it is removed from our systems and records or anonymized so that you can no longer be identified from it.
 

CHANGES TO OUR PRIVACY POLICY

We may update and change this Privacy Policy from time to time. If we do so, we will provide you with additional notice of changes made to this Privacy Policy. You should periodically review our current Privacy Policy to stay informed about our data practices.

CONTACT US

If you have any inquiries regarding the above Terms & Privacy, you may contact us at hello@deservelabs.com.